Birthday In A Box Website Review & Ratings + Birthday in a Box Coupons
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Birthday In A Box Website Review & Ratings + Birthday in a Box Coupons

Birthday in a Box: Products & Services

Birthday Party in a Box is a very colorful on-line party supply store. The site is chocked full of party planning ideas and hundreds of products for throwing a themed party. The name is slightly misleading. While the site has ideas for theme and supplies for birthday parties, it also has supplies for numerous other types of parties. Graduation, Valentines and St. Patty's Day; the bulk of supplies, however are for birthdays and mostly for children.

There are more than one hundred party themes from which to choose, and thousands of supplies. The website will also personalize supplies-invitations, banners, buttons, thank-you notes, etc.

Visitors to the site can shop by themeitemfirst birthdayparty ideascostumesand costume accessoriespersonalized items. There is also a coupon page. Coupons can be applied to on-site purchases. Birthday in a Box runs specials during the year. This is great incentive for using coupons. 

Birthday in a Box: Company Background

In addition to the on-line store, Birthday in a Box  has a retail store located in Edison, New Jersey. The online site is an expanded version of that store and reaches a broader targeted audience. In business since 1996, the retail store had an unfortunate setback.  Like many New Jersey businesses, the store and consequently the website was affected by last year's “Superstorm” Sandy. The business’ warehouse and corporate offices were reportedly flooded, with much of its merchandise under four feet of water or more. Birthday in a Box lost nearly all its merchandise during the event. The website was unable to take any new orders during that time, and orders that were placed before the storm took at least fourteen days to process. 

With less than one hundred employees, Birthday in a Box is a fairly small company with a large marketing presence. Laura Wrigley is the founder of the company and has been President since its founding in 1996. Wrigley graduated with a BBA degree from The College of William and Mary. The mother of three also fields questions from on-line visitors in her Birthday in a Box website blog, Ask the Expert. 

Birthday in a Box: Customer Feedback & Reviews

Overall, the customer feedback on this company is very positive. As mentioned before, the company has no complaints registered with the Better Business Bureau. In regards to other reviews;

Eleven customers left reviews of the company on Epinions.com. From those eleven, three were disparaging and had an angry tone. Epinions has a check-mark rating system. Out of five possible checks, with five checks denoting the highest quality, BirthdayinaBox.com received three and one half checks. Customers rated the site on;

  • Ease of ordering,
  • Customer service
  • Customer selection  
  • On-time delivery

A customer documented the arrival of a Birthday in a Box package, reviewing its contents on YouTube. Party Elf from Partyelf.com was happy with the time it took to receive the box and also with the pricing and tea party theme supplies. The box arrived in pristine condition; everything was just as it should have been. Access the review at http://youtu.be/5wJKgy3HwWo.

There are no reviews of the company on:

  • CNet
  • Consumer Reports
  • Amazon.com.

Multi-channel Merchant highly rated the on-line party store.

Birthday in a box partners with Bizrate.com to rate customer feedback. At the end of each on-line purchase, consumers are given the opportunity to take a brief survey and rate the company in three distinct categories:

  • Detailed Store Ratings 
  • Pre-ordering Satisfaction
  • Post fulfillment satisfaction

Customer's use a Bizrate 'smiley' rating system and may choose outstanding, good, satisfactory or poor ratings. In the past month, customers were 75% satisfied with their Birthday in a box experience, while 25% rated their experience as negative. In overall satisfaction, the site earned a 7.7. Eight out of ten shoppers would shop the site again.

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Birthday in a Box: Business Credibility & Trustworthiness

Birthday in a box is listed with the Better Business Bureau. However, there is very little on the BBB website about the brick and mortar store or the on-line website. There are no complaints, no reviews, and though the store has been registered with the BBB since October 2012, there is no rating applied to the site.

The Better Business Bureau does not accredit Birthday in a Box, possibly because the party-planning site has not sought accreditation. Accreditation is not required for businesses listed with the BBB.  Since there are no ill reports on the BBB site, and no complaints applied to Birthday in a Box, it can be assumed its non-accreditation is for the reason described above. Most likely the company has not applied for accreditation. 

According to the Better Business Bureau,

"BBB does not have sufficient information to determine how long this business has been operating. BBB made one or more requests for background information from the business. The BBB has not received a response from the business [Birthday in a Box], and/or has not been able to verify information received from the business."

In September 2009, Birthday in a Box won the Small Merchant Silver Award' from the on-line market research site, Multi-Channel Merchant. It was honored with the award for its:

Birthday in a Box: Website Popularity & Google Ranking

Birthdayinabox.com is a very popular site. Alexa.com site analytics indicates the website's traffic rank is 101,795 over a three-month period. Analytics also shows:

  • 46% of page visits are one time only, or 'bounces'.
  • The greatest percentage of visitors comes from the United States  (72%)
  • More women than men visit the site.
  • There are 648 sites that link to Birthday in a Box. com.

The first few of the top one hundred sites that link to Birthday in a box are:

WebStats Domain and Google give the site a 4/10-page rank.

In popularity and page rank, Birthdayinabox.com falls in fourth place, after orientaltrading.com, birthdayexpress.com, and birthdaydirect.com, according to Compete's analytic rankings.

Between December 2011 and January 2012, the site went from 115,505 visitors to 236,418 visitors. December 2012 saw 67,733 visitors. The drop in visitors as compared to the same time last year could be an indication from the negative affects following the superstorm that hit the parent company's brick and mortar location.

Birthdayinabox.com is a very popular site. Alexa.com site analytics indicates the website's traffic rank is 101,795 over a three-month period. Analytics also shows:

  • 46% of page visits are one time only, or 'bounces'.
  • The greatest percentage of visitors comes from the United States  (72%)
  • More women than men visit the site.
  • There are 648 sites that link to Birthday in a Box. com.

The first few of the top one hundred sites that link to Birthday in a box are:

WebStats Domain and Google give the site a 4/10-page rank.

In popularity and page rank, Birthdayinabox.com falls in fourth place, after orientaltrading.com, birthdayexpress.com, and birthdaydirect.com, according to Compete's analytic rankings.

Between December 2011 and January 2012, the site went from 115,505 visitors to 236,418 visitors. December 2012 saw 67,733 visitors. The drop in visitors as compared to the same time last year could be an indication from the negative affects following the superstorm that hit the parent company's brick and mortar location.

Birthday in a Box: Social Media Presence

Birthday in a Box is well covered by social media. The website has a Facebook page and is well represented on Pinterest and Twitter. The Birthday in a box Facebook page is updated regularly and is full of pictures of products, and posts from customers praising the products and also includes pictures of parties that featured birthday in a box products. 

There are occasional posts, which include complaints.

Consumers send up a lot of love for the company on Pinterest.

Birthdayinabox has sent out nearly 2000 Tweets and has an impressive Twitter following. 1648 people are following the company on Twitter.

 

Birthday in a Box: Website Security & Safety

Birthdayinabox.com is a very secure site. It is ranked 100% secure for making purchases. It is Norton secured and uses a secure htttp://connection through verisign when taking payment information. The site, making it safe and secure, encrypts all information provided by the customer.

As of January 2013 there was no suspicious activity associated with birthdayinabox.com. There has been no malicious software downloaded and there has been no suspicious activity associated with the site.

Google reports the site as secure. Consumers can find out more about the company's online security at http://www.google.com/safebrowsing/diagnostic?site=birthdayinabox.com

Birthday in a Box: Pricing & Packages

Coupons can be applied to on-site purchases. Birthday in a Box runs specials during the year. This is a great incentive for using coupons. 

Prices on birthdayinabox.com range from $5.00 and under to $200. There are only three items listed for more than $200. The bulk of the on-line inventory can be purchased between $20.00 and $50.00. There are 89 items in the $20-$50 dollar category and 80 that are $5 and under.

Birthday in a Box: Shipping Rates & Policies

Birthdayinabox.com ships to all fifty-states and internationally to Canada, France, Australia, New Zealand and the United Kingdom.

The company utilizes a color-coded map to denote shipping and handling rates in the United States and its territories.

The company ships to the United States by:

  • Economy Ground
  • Expedited Ground
  • Three-day guaranteed
  • Two-Day guaranteed
  • One-Business Day Guaranteed

Shipping prices:

  • Canada begin at $16.99 USD
  • International shipping rates have a $15.99 USD minimum
  • U.K. shipping and handling-minimum rate $19.99 USD
  • Australia Expedited shipping $9.99 USD minimum
  • New Zealand expedited shipping is $22.99 USD minimum

Customers can check on their packages using the websites tracking system. Customers receive a confirmation e-mail with a tracking number enclosed. Also included is the name of the carrier.

Birthday in a Box: Payment Methods Accepted

Birthday in a box customers can pay via credit or debit card and PayPal. Debit cards must have the MasterCard or Visa card logo. Accepted credit cards are Visa, MasterCard, American Express and Discover.

Customers may also purchase via the Purchase Order Program for non-profit organizations. Schools, churches, and other non-profit organizations can purchase costumes through the program. Wigs and other accessories can be purchased in the same way.

Birthday in a Box: Returns, Refunds & Exchange Policy

Orders may be returned on items for reasons that include damage, wrong sizes or if the items received are different from what was ordered. You may return an order if you received your order and have determined that you need a different size, if you order was damaged or the wrong item was shipped. Customers can even return items if they have changed their minds about the purchase. Returns must be made within ten days from the time the order is received.

Some items are not returnable once the package has been opened, wigs, body wear or stockings for instance.

Birthdayinabox.com will refund your money once the return is received back to their warehouse. Following processing and five business days, the customer can expect their credit card to be reimbursed. 

There will be a $5.95 charge to customers that print out a UPS label for returning items for refunds. 

 

Birthday in a Box: Product images & screenshots
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Comments (2)

If you are ordering from Canada (or other countries), don't waste your time. It has been 15 days (11 business days) since I placed my order - and it still hasn't arrived.  The stated 8-day delivery guarantee doesn't apply if there are "customs delays" - which means that if your package goes through customs (i.e. if it is shipped outside of the US), there is no guarantee at all.  I have since discovered that local companies have similar (and often better) products and prices - cheaper shipping, and actual delivery time guarantees.

I live in NH. I made an order and it said it would be here yesterday or today. When I tried to track the order, it just kept bringing me back to their website. When I called, the lady was like "Well, if it doesn't arrive on time, u can just send it back." Yup. Thanks for disappointing my child. And I obviously don't get refunded the shipping rate... And if I return it, I have to pay shipping again. Thanks birthday in a box. I certainly won't be ordering from u again.
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